Confidential Customer Survey
 May 2002

All responses to this survey are confidential and at no point are you asked to identify yourself. The survey should take approximately 2-3 minutes to complete. We greatly appreciate your valuable time, and feed-back.

 


The purpose of this survey is to obtain some feed-back in relation to our customer service function. This in turn will enable us to further fine tune our service and support to your exact expectations and needs.

Q1. We would like to know how satisfied are you with various aspects of our service? Please click inside the relevant circle for each item.

Very
 Dissatisfied		 Dissatisfied Neither
Satisfied nor Dissatisfied		 Satisfied Very Satisfied
Billing procedure
Range of Services
Price of services

Q2. Overall how do you rate the service quality you have received from us? Please click inside the relevant circle. 

Poor Fair Good Very Good Excellent

 Q3. Have you ever used our support service? 

Yes No 
(go to Q5)

 Q4. We would like to know about your opinion on various aspects of our support service. How would you rate the overall quality, response time and level of assistance given? Please click inside the relevant circle for each item. 

Poor Fair Good Very Good Excellent
Overall Quality
Level of Assistance
Response Time

Q5. Considering what you expect from a service supplier overall. How well have we met your expectations? Has the overall quality of service you have received been……………. Please click inside relevant circle.

Much Worse than expected Somewhat worse than expected About as expected Somewhat Better than expected Much better than expected

Q6. How important are the following to you in selecting and staying with a service provider? On a scale of 1-5 where 1 is very unimportant and 5 is very important please rate the importance of each item. For each item, please click inside the circle that indicates the level of importance that you assign to that item.
Unimportant------------------->Important
 1  2  3  4  5
Leader with new services
Low charges
Convenient hours
Handles my complaints well
Has a wide variety of services
Fast service
Gives me enough information
Friendly personnel
Makes few errors
Modern

Q7. Now we would like to know what you think about our performance. For this Question please indicate your level of agreement with the statements below as far as they relate to Oznet. Use a scale from 1 to 5 (1 is strongly agree 2 is agree, 3 is neutral, 4 is disagree, 5 is strongly disagree). Please click inside the relevant circle for each item.

Oznet Internet services:...

Yes, agree---------------------------> No, disagree
 1  2  3  4  5
Is a Leader with new services
Has Low charges
Offers Convenient hours
Handles my complaints well
Has a wide variety of services
Provides Fast service
Gives me enough information
Has Friendly personnel
Makes few errors
Is Modern

Q8. The likelihood that I would recommend Oznet Internet Services to a close friend or associate is:.............. Please click inside the relevant circle for each item.

0 % 20% 40% 60% 80% 100%

The following information is used for classification purposes only, it will not be used to identify you.

Q9. Are you male or female?

Male Female

Q10. Do you mostly use our services for business or recreation?

Business Recreaction

Q11. How long have you been using our services?

less than 6 months less than 1 year 1-2 years 3-4 years  4-5 years

Q12. Which state do you live in?

State:

Q13. Which age group do you belong to? 

Up to 18 years
19 to 24 years
25 to 29 years
30 to 34 years
35 to 39 years
40 to 44 years
45 to 49 years
50 to 54 years
55 and above

 Thank you very much for your time and co-operation.

If you'd like to make any comments:

Comments:

 

 

 

Oznet Internet Services Pty Ltd.
 ABN 66 091 971 587
Sydney,  Australia
Phone: (+61 2) 9318 2188
Fax: (+61 2) 9318 0475
E-mail: connect@oznet.net

© 2002 All Rights Reserved.

OZNET® is a registered trademark of Oznet Internet Services Pty Ltd.
SureDial ® is a registered trademark of Oznet Internet Services Pty Ltd.